Payslip and Payroll FAQs
Understanding Your Payslip
If you require additional help to understanding your payslip, then please take a look at the guidance below which includes a complete breakdown of all of the elements to your payslip.
Please Click here to access payslip guidance.
In addition, why not take a look at our Payroll FAQs which may answer any queries or issues you may have surrounding your pay.
Payroll FAQs
- When is Payday?
You will be paid on the 28th of each month by MWL. Where this falls over the weekend or a bank holiday you will be paid on the working day immediately prior to this i.e. if the 28th falls on a Sunday, you would be paid on Friday 26th.
Please note: December and January pay dates may be earlier in the month. You will be notified if this is the case.
- How do I access my payslip?
Your payslips are accessible through ESR Self-Service – this will be accessible via a username and password which you will receive by contacting esr.leademployer@sthk.nhs.uk.
- I think my tax code is wrong, should I speak to Lead Employer Payroll Services about this issue?
No, unfortunately we cannot amend tax codes and therefore you will need to call the HMRC helpline on 0300 200 3300 to get this amended – further contact details can be found at GOV.UK website
You may also find it useful to create a Personal Tax Account with the HMRC, further information can be found via Government Gateway. Please also visit our Tax Queries page for our full guide on how to set up an account with HMRC.
- Who should I speak to about arranging car parking deductions from my salary whilst I’m on rotation in a Hospital Trust?
You should speak to your Host Trust's medical HR/ Staffing Team, who will link in with our Payroll services to apply any authorised deductions.
- Where can I access resources relating to the new 2016 Terms and Conditions of Service?
There are lots of resources available on the NHS Employers Website, please visit the link to find out more.
- Who should I speak to if my additional shift payments have are missing from my payslip?
Have you contacted the host trust where the additional shifts were worked? If not, please contact them to ensure the submission has been made to the payroll team and was made in time for that months’ deadline. Any submissions made after the cut off will be processed the following month.
- How do I update my bank details?
If you would like to update your bank details, you can do so by logging into your ESR portal and updating your information there.
To receive your ESR log in details (username and password0, please contact esr.leademployer@sthk.nhs.uk.
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Understanding Your Work Schedule and further Guidance
If you require additional help to understand your Work Schedule, then please follow the link below which provides a complete breakdown of all of the elements which may appear on your payslip along with further guidance on how Pay Elements are assigned to your pay (if appropriate)
Click here to view the guidance.