Contact Us 

Lead Employer Helpdesk

Whether you are a colleague-in-training, a practice manager or an educational supervisor, the Lead Employer Helpdesk is here to support you.
 

Call 0151 478 7777 

Email lead.employer@sthk.nhs.uk 

(Monday-Friday / 9am-5pm)

*Please include your specialty, region and GMC/GDC number in the title of your email along with a brief description of your query.

Lead Employer Telephone Menu

When you call our Helpdesk team, there are five options to choose from depending on the nature of your query:

• Option 1 - Employment Services and Case Management
  • HR support and guidance
  • Leave (Maternity/Annual/Special)
  • Work Schedules
  • Sickness absence
  • Changes to contract
  • Assistance using TRAC for pre-employment matters
  • Conduct and dignity at work matters
• Option 2 - North West Collaborative Bank
  • Bank support and advice
  • Patchwork applications
  • Bank payroll issues
• Option 3 - Salary Sacrifice
  • Order Status
  • Applications
  • National living/minimum wage
  • Returning salary sacrifice lease car
• Option 4 - Payroll
  • Pension contribution rate incremental dates (pre 2016 contract only)
  • Protection payments
  • Parental leave payments and forecasts (questions about the application and/or policy should be directed to option 1)
  • P45
  • P11D
  • P60
  • Study leave/course expenses
  • Overpayment
  • National insurance
  • Deductions from pay (car parking, court orders, voluntary deductions)
• Option 5 - Pensions
  • Opting out of the scheme
  • Refund of contributions
  • Retirement
  • Transfer of pension scheme
  • Death in service benefits

Additional Contacts

If your query is related to Electronic Staff Record (ESR), Expenses for business mileage and home-to-work mileage or wellbeing, you can reach the department by using their specific contact details below. 

External Contacts and Links

For a list of useful external contacts and links to NHS England's regional information alongside national support and guidance, please click here.