Contact Us
Lead Employer Helpdesk
Whether you are a colleague-in-training, a practice manager or an educational supervisor, our Helpdesk is here to support you.
Call: 0151 478 7777
Email: lead.employer@sthk.nhs.uk
(Monday-Friday / 9am-5pm)
*Please include your specialty, region and GMC/GDC number in the title of your email along with a brief description of your query.
Lead Employer telephone menu
When you call our Helpdesk Team, there are five options to choose from depending on the nature of your query:
- Option 1 - Employment Services and Case Management
- HR support and guidance
- Leave (Maternity/Annual/Special)
- Work schedules
- Sickness absence
- Changes to contract
- Assistance using TRAC for pre-employment matters
- Conduct and dignity at work matters
- Option 2 - NHS Collaborative Bank - MWL
- Bank support and advice
- Patchwork applications
- Bank payroll issues
- Option 3 - Salary Sacrifice
- Order status
- Applications
- National living/minimum wage
- Returning salary sacrifice lease car
- Option 4 - Payroll
- Pension contribution rate incremental dates (pre 2016 contract only)
- Protection payments
- Parental leave payments and forecasts (questions about the application and/or policy should be directed to option 1)
- P45
- P11D
- P60
- Study leave/course expenses
- Overpayment
- National insurance
- Deductions from pay (car parking, court orders, voluntary deductions)
- Option 5 - Pensions
- Opting out of the scheme
- Refund of contributions
- Retirement
- Transfer of pension scheme
- Death in service benefits
Additional contacts
If your query is related to Electronic Staff Record (ESR), expenses for business mileage and home-to-work mileage or wellbeing, you can reach the department by using their specific contact details below.
- ESR enquiries
For any queries with the NHS Electronic Staff Record (ESR) such as login details or lost passwords, please contact the ESR team.
If you would like assistance on how to navigate and amend information on ESR, please refer to our dedicated self-service page, where you can find useful ESR guides, before contacting the team.Call 0151 676 5323
Email ESR.helpdesk@sthk.nhs.uk
- Electronic submission of expenses
Please only contact the e-Expenses Team if your queries are regarding expenses for business miles and home to work mileage.
Call 0151 676 5323
Email e-expenses@sthk.nhs.uk
- Health, Work and Wellbeing (HWWB)
We work closely with our Health, Work and Wellbeing (HWWB) Department and the team are on hand to answer any queries related to your occupational health clearance.
If you would like to be referred to HWWB please use our self-referral form and we will arrange this for you.Call 0151 430 1985
External contacts and links
For a list of useful external contacts and links to NHS England's regional information alongside national support and guidance, please click here.
Our Address
Jubilee Court, Waterside, St Helens, Merseyside WA9 1TT