Chat to Jo
Please fill in the form below to write directly to Jo Redhead - Assistant Director of HR - Lead Employer.
If you are a colleague-in-training or host and have an issue or concern you feel can not be remedied by contacting the relevant Lead Employer team, Jo is available to discuss this with you.
The Lead Employer Helpdesk team are here to support you with most concerns and queries. We operate with a telephone option menu to reduce the waiting period before you can speak directly to the relevant department you require.
When calling our Helpdesk team at 0151 478 7777, there are five options to choose from depending on the nature of your query:
- Option 1 - Employment Services and Case Management
- HR support and guidance
- Leave (Maternity/Annual/Special)
- Work Schedules
- Sickness absence
- Changes to contract
- Assistance using TRAC for pre-employment matters
- Conduct and dignity at work matters
- Option 2 - North West Collaborative Bank
- Bank support and advice
- Patchwork applications
- Bank payroll issues
- Option 3 - Salary Sacrifice
- Order Status
- Applications
- National living/minimum wage
- Returning salary sacrifice lease car
- Option 4 - Payroll
- Pension contribution rate incremental dates (pre 2016 contract only)
- Protection payments
- Parental leave payments and forecasts (questions about the application and/or policy should be directed to option 1)
- P45
- P11D
- P60
- Study leave/course expenses
- Overpayment
- National insurance
- Deductions from pay (car parking, court orders, voluntary deductions)
- Option 5 - Pensions
- Opting out of the scheme
- Refund of contributions
- Retirement
- Transfer of pension scheme
- Death in service benefits
General feedback form
You can also get in touch via our general feedback form. We value your feedback so are always eager to hear from you!
Chat to Jo form
Before completing the below, please ensure you have considered the options above. We look forward to hearing from you.