ID and Verification

All the neccessary verification to provide

Within your offer letter, you will have received a guide to your onboarding process that outlines all of the necessary documents we require from you to process your pre-employment checks. 

Here, we guide you through the process of what documents you need to provide us with and where and how you can have these documents verified. It also includes more detail on the different verfied IDs and what to expect at a virtual ID meeting. 

Which forms of ID do we require?

Within your offer letter, your required ID is outlined in the following options: 

Option 1 – Provide 2 photo ID and 1 proof of address ID

• Your photo ID could include your passport, driving licence or BRP (Biometric Residence Permit) card
• Your proof of address could include a utility bill, bank statement or credit card statement (any statement you provide must be dated within the last 3 months)

Option 2 - 1 photo ID and 2 proof of address ID

• Your photo ID could include either your passport, driving licence or BRP card
• Your two forms of proof of address should ideally include either a council tax bill (dated within the current year), a bank statement, credit card statement or a utility bill (all dated within the last 3 months)

Please note: We don't accept online bank statements as proof of address, so please provide your TRAC administrator with a paper copy of your latest statement.

For further guidance on what documents you need to provide, take a look at the NHS Employers website.

Trust ID & Verifile

We use two different identity service providers (IDSP), and which one we use (Trust ID or Verifile) is based on the information you input to the ‘current DBS status form’ that is sent with your offer letter.

On both of these IDSP systems, you will be required to take a photograph of your documents via a link and then follow the instructions to complete the ID check. This is then sent direct to our Onboarding team for processing.

If for any reason your ID fails verification on any of these systems, you would be required to take your ID and proofs of address to the post office for their certification service.

Trust ID - This is the system we use to verify your ID and proofs of address if you hold an enhanced DBS certificate on the update service OR if you are a current Lead Employer colleague-in-training and we have already processed a DBS for you in the last three years.

Verifile - This is the system we use for the processing of a new DBS certificate. This will also conduct verification of your ID documents.

How to provide your verified documents

Document verification is an identity verification method used to confirm the legitimacy of an applicant's ID document (e.g. passport, ID card, driver's license).

In order to have your documents verified, we recommend using your local post office who can provide a quick, easy and cost-effective service for you.

Take a look at the post office website which highlights costing and also shows you where to find the nearest branch to you that offers this service.

Guide on verifying your ID

Take a look below at our how-to-video, covering everything you need to know regarding your ID and verification process. 

After receipt of verified right to live and work documents. your administrator will contact you regarding a time and date you can attend a teams meeting for the check to be completed.

This will take no longer than 10 minutes to do and is a requirement for your pre-employment checks.

Please note: If you are applying for a new NHS England sponsored BRP (Biometric Residence Permit) the virtual check can only be done upon receiving this on file.

Guide on face-to-face ID verification

Take a look below at our how-to video, covering everything you need to know regarding your face-to-face ID Verification. 

Please note: It's a mandatory requirement for all colleagues-in-training to have a virtual ID meeting.